Privacy Policy

1. Introduction

Undercom ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [undercom.ai], use our services, or engage with us.

Undercom provides self-hosted, white-label software to agencies. When our software is deployed by an agency, that agency acts as the data controller for any personal data collected through their chatbot. Undercom does not independently determine how end-user data is used and, where applicable, acts as a software provider and data processor, processing data only on the agency’s instructions.

This Privacy Policy applies to data collected by Undercom through our website and direct communications. End users interacting with an agency-deployed chatbot should refer to the deploying agency’s privacy policy for information about how their data is processed.

2. Information We Collect

We may collect and process the following data about you:

• Personal identification information (Your email address and, in some cases, phone number. Names are only collected when the lead generation setting is turned on).
• Technical data (IP address, browser type and version, time zone setting, and other browser-related data).
• Platform usage data (Where the platform is deployed by an agency, information about interactions with a chatbot may be processed within the agency-controlled environment, such as chat logs, conversation summaries, tokens used during conversations, and timestamps, depending on configuration).
• Feedback data (Feedback you provide about the chatbot, such as 'thumbs up' or 'thumbs down' on specific messages, along with any additional comments).
• End-user data processed via agency-deployed chatbots (When our platform is deployed by an agency, end-user data such as email addresses, country, language preference, time zone, and chatbot interactions may be collected depending on the agency’s configuration. Names and emails are only collected when the lead generation setting is turned on or if provided in a chat).
• Company data (For companies using our services, we collect the company name, website URL, subscription status, and other relevant details, such as trial end dates and company-specific identifiers).
• Security data (Information related to user security, such as last login IP addresses, login count, and account activity like active status).
• Email data (Where email features are enabled, email addresses and message metadata may be processed as part of platform functionality, depending on configuration).

Undercom does not access or retain end-user chatbot content by default. Data is processed and stored within infrastructure controlled by the deploying agency.

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide, operate, and maintain our website and services.
• To improve, personalize, and expand our website and services.
• To understand and analyze how you use our website and services.
• To develop new products, services, features, and functionality.
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
• To process your transactions and manage your orders.
• To find and prevent fraud.
• To provide software functionality to agencies deploying the platform, where data processing is performed on their instructions.

Where Undercom acts as a data processor for agency customers, processing is governed by our Data Processing Agreement (DPA).

4. Sharing Your Information

We may share your information with third parties in the following circumstances:

• With service providers and partners who perform services on our behalf.
• With affiliates (if applicable) where necessary to operate our business.
• With regulators, law enforcement agencies, and other governmental bodies when required by law.
• With third parties in connection with any merger, sale of company assets, or acquisition of all or a portion of our business.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If a chatbot you interacted with is operated by an agency or their client, requests relating to that chatbot’s data should be directed to the organisation operating the chatbot, as they are the data controller. If you are unsure who operates a chatbot, contact us and we will help route your request where possible.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact information.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@undercom.ai